Fair deals with nice people · The Wikipedia of E-Commerce
The Babysitting portal is WikiDeal's first operational pilot. It serves as the proof-of-concept for our legal and economic framework, testing the 7-step user journey, the dispute resolution system, and the non-extractive Commission model.
Instead of extracting 20–30% like traditional platforms, this portal operates at-cost (1-2%). All rules and contracts are governed democratically by the users themselves — parents and babysitters.
All figures are illustrative unless otherwise stated.
All figures are illustrative unless otherwise stated.
How a parent (Alice) and a babysitter (Bob) connect, agree on terms, execute the service, and close the contract transparently.
Alice searches for a babysitter in her area. She reviews profiles, ratings, and hourly rates, completely free of algorithms that prioritize "sponsored" results.
Alice requests Bob for Friday 6PM–10PM. WikiDeal automatically drafts a legally binding, AGPL v3-derived base contract defining the terms.
Bob receives the notification. He reviews the proposed hours and location, and accepts the base contract with a single click.
The job occurs. Bob arrives on time. No digital interaction is strictly required during this phase, but they can use the chat if needed.
Alice is late. Bob stays until 11PM. Bob triggers an Amendment extending the hours. Alternatively, if Bob canceled last minute, Alice could trigger an Addendum (Compensatory Measure).
Alice confirms the amendment. The final amount (CHF 110) is settled. The Closing Contract is generated, finalizing the Transaction and splitting the 1.5% Commission.
Both parties review each other (co-evaluation). This ensures symmetric accountability, unlike traditional platforms where the provider bears all the risk.
Key performance indicators for the Babysitting marketplace use case. These targets are indicative and community-modifiable as the programme matures.
ISO-inspired quality standards for the Babysitting use case. Standards are reviewed annually by the community.
| Standard | Dimension | Criteria | Target |
|---|---|---|---|
| QS-BAB-001 | Process Quality | Contract drafted and signed before session start. Any session without a signed contract is flagged automatically. | 100% compliance |
| QS-BAB-002 | Service Quality | Both parties complete mutual evaluation within 48h. Ratings below 3.0 trigger mandatory review. | ≥ 95% evaluation completion |
| QS-BAB-003 | Safety | First-aid certification verified for all providers handling children under 3 years. Certification updated every 2 years. | 100% verified for under-3 care |
| QS-BAB-004 | User Satisfaction | Net Promoter Score (NPS) measured quarterly among parents and babysitters. Target: NPS ≥ 40. | NPS ≥ 40 |
| QS-BAB-005 | Dispute Resolution | All disputes acknowledged within 24h, resolved within 14 days or escalated to arbitration. | Resolution within 14 days |